Offer Great Customer ServiceUpdated a year ago

Customer service begins the moment a shopper selects your listing. Your product alone will not persuade a shopper to make a purchase. Customers also want to know important details such as product specifications (size, color, material, and so on), shipping times, and whether they can return or exchange items. Clear listings and policies foster trust among prospective buyers.

• Check that the product photos are clear and show all of the details.
• To avoid shoppers messaging and asking questions, make sure important product specifications are clear.
• Set reasonable expectations for things like production and shipping timelines.
• Clearly communicate your shop's detailed and transparent policies.

Communicate. Communicate. Communicate. And uphold Sarap Now's core value of delivering smiles.

Issue Resolution

Sometimes things go wrong, whether it's a lost package, a delayed production, or a customer is dissatisfied with a product they purchased. You can often alleviate a frustrating situation and build customer loyalty by acknowledging the problem and taking practical steps to resolve it.

Build a Relationship

Customer service does not end when the transaction is completed. Many customers become repeat buyers, so staying in touch can help to strengthen those relationships. Before contacting customers, ensure that you have the buyer's permission to message them and that you are following all applicable local marketing laws.